LUXÉ PARFUM respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the choices available to you.

This policy applies to information collected through our website, mobile experiences, customer service channels, and when you interact with us online or in store. By using our services, you consent to the practices described here.

Information We Collect

We collect information you provide directly: name, email address, phone number, shipping and billing address, payment details, order history, account credentials, and communications with our support team.

We automatically collect certain technical data when you visit our site: IP address, browser type, device identifiers, pages viewed, referring URLs, and interaction data. We use cookies and similar technologies as described below.

If you subscribe to our newsletter or participate in promotions, we may collect preferences related to fragrance families, occasions, and communication frequency to personalize your experience.

How We Use Your Information

We use your information to process and fulfill orders, manage your account, provide customer support, send transactional emails such as order confirmations and shipping updates, and improve our website and product offerings.

With your consent, we may send marketing communications about new collections, exclusive offers, and editorial content. You may opt out at any time using the unsubscribe link in our emails or by contacting us directly.

We analyze aggregated usage data to understand how visitors interact with our site, optimize performance, detect fraud, and develop products that better serve our community of fragrance enthusiasts.

Legal Basis for Processing

We process personal data where necessary to perform a contract with you, such as completing a purchase. We also process data based on our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights.

Where required, we obtain your consent for specific processing activities, such as marketing emails or non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing & Third Parties

We do not sell your personal data. We share information with trusted service providers who assist with payment processing, order fulfillment, shipping, email delivery, analytics, and customer support. These partners are contractually bound to protect your data.

We may disclose information when required by law, to protect our rights or the safety of others, or in connection with a merger, acquisition, or sale of assets, in which case we will notify you where legally permitted.

Cookies & Tracking Technologies

Our website uses essential cookies required for site functionality, such as maintaining your shopping cart and session state. We also use analytics cookies to measure traffic and performance, and marketing cookies to deliver relevant content.

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit functionality such as saved cart items or personalized recommendations.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, including satisfying legal, accounting, and reporting requirements. Order records are typically retained for seven years for tax and compliance purposes.

Marketing contact information is retained until you unsubscribe or request deletion. Inactive account data may be anonymized or deleted after a prolonged period of inactivity.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data, as well as the right to data portability and to object to certain processing activities.

To exercise these rights, contact support@luxeparfum.com. We will respond within the timeframe required by applicable law. You may also lodge a complaint with your local data protection authority.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us and we will promptly delete it.

International Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards such as standard contractual clauses to protect your data during international transfers.

Updates to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with a new effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

For privacy-related inquiries, contact our team at support@luxeparfum.com or write to LUXÉ PARFUM, 123 Madison Avenue, New York, NY 10016, United States.